---
title: VIP Support Manager at Bravo Solutions
description: VIP Support Manager at Bravo Solutions (Tbilisi). Deadline 24 September.
---
# VIP Support Manager
**Company:** Bravo Solutions
**Location:** Tbilisi
**Posted:** 2026-08-24
**Apply by:** 2026-10-08
[Apply / View original posting](https://jobs.ge/en/?view=jobs&id=747267)
## Job description
VIP Support Manager at Bravo Solutions (Tbilisi). Deadline 24 September.
24 September Bravo Solutions is looking for an experienced VIP Support Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with high-value players, ensuring a premium and personalized experience that drives long-term loyalty and revenue growth. Responsibilities: ** Manage and develop relationships with VIP players through personalized, high-touch communication ** Deliver a tailored and premium customer experience at all times ** Monitor player activity and proactively engage to drive retention and lifetime value ** Plan and execute bonuses, rewards, and exclusive offers based on player behavior ** Handle escalations and resolve VIP-related issues with priority and discretion ** Collaborate with internal teams (support, payments, marketing) to optimize the VIP journey ** Identify opportunities for upselling, cross-selling, and reactivation ** Track performance and report on VIP activity, trends, and KPIs Requirements: ** Experience in VIP management within crypto, fintech, or iGaming ** Understanding of online casino operations, player behavior, and retention strategies ** Excellent communication and relationship-building skills in English (additional languages are a plus) ** Data-driven mindset with the ability to analyze player activity and make informed decisions ** High level of professionalism, discretion, and customer-centric thinking ** Flexible availability aligned with VIP player activity What We Offer: ** Competitive salary with performance-based bonuses tied to VIP metrics ** Opportunity to work with high-value players in a fast-growing crypto/iGaming environment ** A key role with direct impact on player retention and revenue ** Supportive and dynamic team with clear growth opportunities What Success Looks Like: ** Strong, long-term relationships with VIP players ** Increased retention, engagement, and value of high-tier users ** High VIP satisfaction and positive feedback ** Consistent achievement of performance KPIs
---
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24 September Bravo Solutions is looking for an experienced VIP Support Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with high-value players, ensuring a premium and personalized experience that drives long-term loyalty and revenue growth. Responsibilities: ** Manage and develop relationships with VIP players through personalized, high-touch communication ** Deliver a tailored and premium customer experience at all times ** Monitor player activity and proactively engage to drive retention and lifetime value ** Plan and execute bonuses, rewards, and exclusive offers based on player behavior ** Handle escalations and resolve VIP-related issues with priority and discretion ** Collaborate with internal teams (support, payments, marketing) to optimize the VIP journey ** Identify opportunities for upselling, cross-selling, and reactivation ** Track performance and report on VIP activity, trends, and KPIs Requirements: ** Experience in VIP management within crypto, fintech, or iGaming ** Understanding of online casino operations, player behavior, and retention strategies ** Excellent communication and relationship-building skills in English (additional languages are a plus) ** Data-driven mindset with the ability to analyze player activity and make informed decisions ** High level of professionalism, discretion, and customer-centric thinking ** Flexible availability aligned with VIP player activity What We Offer: ** Competitive salary with performance-based bonuses tied to VIP metrics ** Opportunity to work with high-value players in a fast-growing crypto/iGaming environment ** A key role with direct impact on player retention and revenue ** Supportive and dynamic team with clear growth opportunities What Success Looks Like: ** Strong, long-term relationships with VIP players ** Increased retention, engagement, and value of high-tier users ** High VIP satisfaction and positive feedback ** Consistent achievement of performance KPIs
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