Duty Manager

Duty Manager at paragraph-golf-spa-tabori-autograph-collection-marriott-international (Tbilisi). Deadline 05 September.

05 September Paragraph Golf & Spa Tabori, Autograph Collection is a luxurious destination offering the unique blend of world-class golfing, exceptional hospitality, and breathtaking natural beauty. We are committed to providing the guests with an unforgettable experience and lasting impression. Company: Paragraph Golf & Spa Tabori, Autograph Collection, Marriott International Location: Tbilisi, Georgia Job type: Full-time Position: Duty Manager Role Summary: Serves as the Property Manager on Duty and oversees all Property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. Main Responsibilities: ** Intervenes in any Guest/Associate situation as needed to ensure the integrity of the Property is maintained, guest satisfaction is achieved, and Associate well-being is preserved. ** Empowers Associates to provide excellent customer service. ** Provides immediate assistance to guests as requested. ** Serves as a leader in displaying outstanding hospitality skills. ** Sets a positive example for guest relations. ** Responds to and handles guest issues and complaints. ** Ensures Associates understand customer service expectations and parameters. ** Interacts with customers on a regular basis throughout the Property to obtain feedback on quality of product, service levels and overall satisfaction. ** Participates in the development and implementation of corrective action plans to improve guest satisfaction. ** Records guest issues in the guest response tracking system. Candidate Profile (Education and Experience): ** Languages: Excellent knowledge of Georgian, English. (Spoken & written). Additional languages are of added value. ** Sociable, excellent interpersonal skills, result orientated, outgoing personality, active & enthusiastic, team player, trustworthy and dependable. ** Time management and problem-solving skills; ** Able to work independently ** Related work experience in an International Organization preferred; The interested applicants should send their CV to: [email protected] Please indicate the Position you