QA Analyst GEO

Academy of the Digital Industries It was born out of a simple need: we couldn’t find enough professionals with the right digital skills, so we decided to train them ourselves. What started in 2018 as a grassroots initiative in Tbilisi has evolved into a global Edtech platform with over 30,000 alumni. Our programs are built by experts, designed around real world demands, and delivered in an environment of collaboration, curiosity, and growth. In 2023, we partnered with Tether to take our mission global, expanding access to practical, career-boosting education for learners everywhere. Today, we’re building the next generation of digital professionals: marketers, designers, coders, and creators who don’t just want a job, they want to make an impact. We’re guided by values we truly live by: putting people first, staying curious, doing excellent work, and taking ownership. And we’re just getting started. Role Overview The QA Analyst ensures every student has a consistently outstanding learning experience. By monitoring program quality, mentor performance, learning operations, and student feedback, this role identifies improvement opportunities, mitigates risks, and drives continuous quality across every stage of the learning journey. What you’ll do Monitor the quality of learning programs, Mentor-led sessions, and the overall student experience against established quality standards. Review workshops, course materials, assessments, and LMS content to ensure accuracy, consistency, and compliance with internal guidelines. Evaluate Mentor performance, identify coaching opportunities, and flag recurring quality issues. Monitor student feedback and communication channels to identify trends, risks, and opportunities to improve the learning experience. Document findings, classify issues by impact, and escalate critical risks with clear evidence and recommendations. Conduct regular Course Health Checks and track quality metrics across programs. Prepare quality reports, share insights with stakeholders, and support data-driven decision making. Collaborate with Learning, Community, Operations, Marketing, and Mentor teams to drive continuous improvement initiatives. Recommend process improvements that enhance learning quality, operational excellence, and student satisfaction 3+ years of experience in QA, Learning Operations, Customer Success, EdTech, or a similar role. Conversational English + Proficient Georgian communication skills (C1+). A sharp eye for detail and a passion for quality. Strong analytical and problem-solving skills. Confidence to provide constructive feedback and escalate issues when needed. Experience using LMS is preferred. Highly organized, proactive, and comfortable working in a fast-paced environment. A genuine commitment to creating exceptional learning experiences. Familiarity with productivity and collaboration tools (Google Workspace, Notion, Slack, Discord, etc.). Experience with AI-powered workflows and automation tools. What we offer A genuinely friendly and supportive work environment. The freedom to own your work and make an impact. Unlimited free access to all courses. Family discounts on our courses. Attractive employee referral program. Private health insurance. Hybrid role.