Back Office Operations Specialist

Back Office Operations Specialist Location: Georgia, Full-Remote Type: Full-time (Shift-based / 40 hours per week / 2 days off) About Us Yolwise is a hybrid tourism agency that offers innovative solutions for smart and efficient business travel management. Operating in a hybrid model within the B2B travel sector, Yolwise leverages AI-powered systems to streamline travel processes, helping companies save time and reduce costs. About the Role We are building a brand-new Back Office team for our operations and looking for passionate colleagues to join us on this exciting journey. For this newly established structure, we are welcoming both experienced professionals who can bring industry expertise and mentor others, as well as entry-level candidates who are eager to learn, grow, and bring fresh energy. Regardless of your experience level, if you want to be part of a growing operation built from the ground up and develop your career with us, we would love to hear from you. As a Back Office Operations Specialist , you will be the operational engine behind our team; handling ticketing, travel bookings, modifications, and refunds escalated by our Customer Support team, with zero direct customer contact. Global & Distributed Team: You will be officially on the payroll of our Georgia office , working as part of a distributed global team closely aligned with our Turkey team & lead to serve our primary target market in Turkey. Onboarding & Training: You will receive structured, hands-on training directly from our specialist team and team lead to get fully up to speed with our tools and travel operations. Shift Flexibility: Monthly planned rotating 9-hour shifts (e.g., 09:00–18:00, 12:00–21:00, or 13:00–22:00) with 2 flexible days off per week that may fall on weekdays or weekends depending on the schedule that has been planned by the Team Lead. Probation Period: The position includes a 4-month probation/trial period , allowing us to support your growth while evaluating mutual fit. No prior travel industry experience? No problem! We are looking for quick learners who love technology and process accuracy. Key Responsibilities Process Bookings & Tickets: Handle backend travel reservations, ticket issuances, changes, and refunds accurately. Supplier & Portal Operations: Learn and manage tasks across airline, hotel, and travel agency portals. Data Entry: Assist with data entry if and when required by the team. What We Look For Open to all experience levels: Whether you are an experienced professional or just starting your career, we value motivation, a fast-learning mindset, and team spirit. Language Skills: Fluency in English (written & spoken) is required to communicate effectively with Turkey Team and handle system tools and documentation. Proficiency in Turkish is a plus. Tech Savviness: Ability to adapt quickly to new software and leverage AI/automation tools for operational speed and accuracy. Attention to Detail: High precision when managing critical data (names, dates, passport info). Strong Problem-Solving: An analytical mindset with the ability to break down complex issues, think logically under pressure, and proactively find effective solutions. Startup Mindset: High adaptability, resilience under pressure, and a proactive attitude to thrive in a fast-paced, dynamic environment. Tools & Communication: Familiarity with Hubspot is a plus. Shift Flexibility: Comfortable working in a shift-based schedule Hiring Process: 1- AI-Assisted Screening (Flowmingo) 2- HR Interview 3- Case Study & Team Lead Interview 4- Job Offer