Content Operations Specialist

Description Flowzz is looking for a German-speaking Content Operations Specialist to join our Operations team. This is a cross-functional role combining content management, customer support, community moderation, and catalog optimization. You'll play a key role in ensuring our platform remains accurate, organized, and user-friendly for both customers and pharmacy partners. Responsibilities Product Content Management Write detailed, accurate, and engaging descriptions for cannabis strains and products. Build and format product pages from scratch within the CMS. Maintain consistency, accuracy, and quality across all product listings. Create SEO-optimized content to improve organic search visibility. Visual Content Management Select suitable visuals for cannabis strains and product listings. Edit flower images to meet Flowzz's quality and branding standards. Upload images in the correct formats and resolutions. Ensure a consistent visual identity throughout the platform. Customer Support (HubSpot CRM) Respond to customer and pharmacy inquiries through HubSpot CRM. Write professional, structured responses aligned with internal guidelines and brand voice. Deliver timely, high-quality support while maintaining excellent customer satisfaction. Collaborate with internal teams to resolve operational issues efficiently. Community Moderation (Strapi Dashboard) Monitor user-generated content and community discussions. Review, approve, or reject comments according to community guidelines. Remove inappropriate, offensive, or discriminatory content. Identify policy violations and escalate complex cases when necessary. Content & User Matching Match user search queries with the most relevant cannabis strains and products. Improve product discoverability through accurate categorization and tagging. Align product information with user intent and search behavior. Help optimize the overall user experience through precise content management. Product Mapping & Catalog Structuring Convert product titles into SEO-friendly URL slugs. Ensure consistency between displayed product names and their corresponding URLs. Organize and maintain the product catalog for intuitive navigation and optimal SEO performance. Continuously improve data quality and catalog structure. Review Management Monitor customer reviews on Trustpilot and the Flowzz platform. Ensure reviews comply with platform policies and community guidelines. Respond to customer feedback professionally and empathetically. Escalate sensitive or complex cases to the appropriate internal stakeholders. Support Flowzz's reputation by delivering an outstanding customer experience. Requirements Fluent German (C1 level) with excellent written and verbal communication skills. Good command of English for internal communication. Experience using CMS platforms. Experience with HubSpot CRM, Strapi, or similar systems. Experience in e-commerce, marketplaces, SaaS, or digital operations. Exceptional attention to detail and organizational skills. Experience in content management, operations, customer support, or digital platforms. Ability to manage multiple tasks while maintaining accuracy. Strong written communication skills with excellent grammar and spelling. Analytical mindset with the ability to work with structured data and large content catalogs. Comfortable working independently in a fast-paced environment.