Customer Service Officer/Visa Application Consultant

Customer Service Officer/Visa Application Consultant  VFS Global is pleased to announce an opening for the position of Customer Service Officer/Visa Application Consultant . Location: Tbilisi, Georgia Schedule: Full-time | Monday - Friday, 09:00 - 17:00 Employment Type: Permanent About the Role Join a dynamic international team and play a pivotal role in guiding clients through their visa application journey. As a Visa Application Consultant, you will deliver exceptional customer service, ensure accurate documentation, and uphold the highest standards of efficiency and compliance in a supportive global environment. Key Responsibilities ** Client Guidance: Assist applicants in understanding visa requirements, procedures, and documentation guidelines with clarity and empathy. ** Document Verification: Carefully review and verify application packages for accuracy, completeness, and compliance prior to submission. ** System Management: Efficiently enter, update, and manage applicant data using internal systems and specialized database software. ** Service Excellence: Address customer inquiries promptly via in-person interactions, phone, or email while maintaining a professional standard. What We Are Looking For ** Communication Skills: Strong verbal and written communication abilities with a customer-centric mindset. ** Attention to Detail: High level of precision when checking documents and processing data. ** Tech Literacy: Proficiency with computers, database tools, and standard office software. ** Adaptability & Growth Mindset: A proactive attitude with a strong enthusiasm to learn complex procedural workflows. ** Language Proficiency: Fluency in Georgian and English (French or Russian proficiency is a strong advantage). What We Offer ** Job Stability: Long-term employment within an established international organization. ** Work-Life Balance: A structured, fixed schedule (Mon-Fri, 09:00-17:00) with weekends off. ** Competitive Compensation: Attractive salary package with clear terms. ** Comprehensive Training: Full onboarding and continuous professional development programs. ** Positive Culture: A collaborative, inclusive, and encouraging team environment. Ready to Apply? If you are detail-oriented, eager to grow, and passionate about delivering excellent service, we would love to hear from you! Send your resume to [email protected]